We are resolving a number of cases every day and wanted to share some of the great conversations and tips we’ve had from across the country. Follow-up on Twitter or Facebook for a regular update.
Contributor: ACDelco’s Daily TAC Tip comes from the team at ACDelco’s Technical Assistance Centre.
January 2, 2018
Thanks to our Program member from: Timmins, ON
Vehicle: 2004 GMC Sierra 2500 HD
Condition: Torque converter lock-up won't stay applied while driving on highway, and has code P0300 in PCM
Agent recommendation: Do the CKP variation relearn procedure, since this is the first steps in GMSI
Solution: CKP variation relearn process done several times.
December 5, 2017
Thanks to our Program member from: Stratford, PEI
Vehicle: 2007 Mazda CX7 2.3 L Turbo
Condition: Engine has code for MAF sensor and no power, even when code is erased it still has no power.
Agent recommendation: Check turbocharger, and also for intake leaks with smoke detector and also exhaust restriction, and turbo boost and if turbo shows signs of wear, make sure the oil feed line and return line aren't restricted
Solution: turbo was replaced since no sufficient boost is found when performing the boost test
We’re listening! ACDelco’s TAC team listens because they know how frustrating it can be to get good sound advice when it comes to vehicle diagnostics.
It pays to get it done right, and fast - the first time!
That’s the objective for all of our ACDelco Technical Assistance Centre licensed technicians. To get your problem diagnosis dealt with quickly and correctly…and of course, to just be there to listen.
ACDelco Technical Assistance Centre – Diagnostic Hotline
Live Technical support via phone – available 60 hours a week!
Contact the ACDelco Info-Line for further details. 1-800-263-3526 prompt 2
The ACDelco TAC line is fully staffed with multi-lingual technicians Monday – Friday from 8am-6pm EST, ensuring they are available to take your call (or fax, or email). In English or French, our qualified TAC agents will be ready to answer your questions.
The TAC line uses the most advanced technology and current repair databases, in addition to detailed case information and data mining. Our agents have full access to common failure causes and repair procedures databases. Access to these cases can help solve the most complex requests.
Our TAC Specialists
ACDelco’s TAC line has master technicians supporting Domestic, European and Asian import vehicles. Agents have an impressive 45 years combined hands on experience. The breadth of experience includes:
- Working directly with vehicle manufacturers and aftermarket suppliers
- Class training delivery
- Field experience
- Auto body and collision repair
- Heavy-duty and military powertrain experience.
Daniel (Dan) Mariani has 21 years of automotive technical experience with experience in both the OE and aftermarket environments. He is Honda certified and holds certificates in Automotive Service, Mechanical – Tool & Die Maker, and Architectural Technology.
ACDelco’s TAC agents have a lengthy list of technical resources and databases to support your complex questions. This includes factory OE information, as well as internal technical experts, field engineers, product specialists, and technical writers for several OEM's.
Resource databases include all major all makes manufacturers. Additional repair databases include Alldata, IATN, Mitchell1, Automotive Service Profession, eSI and more.
Access to Service Technical Specialists include the following manufactures: GM, Mercedes Benz, VW, Audi, Ford, Lincoln, Mercury, Chrysler, BMW, Volvo, Honda, Nissan, SAAB, Toyota, Hyundai, & KIA.