News
TAC Tips for October 2016

 
TAC TIPS
We are resolving a number of cases every day and wanted to share some of the great conversations and tips we’ve had from across the country.  Check back every day! Follow-up on Twitter or Facebook for a regular update.

Contributor: ACDelco’s Daily TAC Tip comes from the team at ACDelco’s Technical Assistance Centre.



October 18, 2016
Thanks to our program member in: Mount Pearl
Vehicle: 2011 Ford F550 Bus 6.7 L
Condition: Engine surges when coming to a stop and when accelerating from a stop. No code was retrieved
There are many PCM updates for this engine
Procedure: The technician sent the vehicle to the dealership to have the PCM reprogram under warranty and the vehicle was repaired

October 17, 2016
Thanks to our program member in: Sarnia
Vehicle: 2012 Nissan Sentra 2.0 L
Condition: Check engine light on, battery light on, no response from the APP sensor, code P0725, P1722
The alternator was replaced before, the alternator was charging sometimes
Procedure: Suggested to concentrate on the charging system and to perform a wiggle test. The technician found out that the connector for the S & L terminal was damaged. The technician replaced the connector, erased all codes and the vehicle was repaired 

October 14, 2016
Thanks to our program member in: Mount Pearl
Vehicle: 2008 Hyundai Tucson 2.7 L
Condition: Check engine light on, Code P0340
The technician replaced the camshaft sensor and cleared the code
The vehicle was back 2 days after with the check engine light on and code P0340 was retrieved
Procedure: The technician did a hard reset by disconnecting the battery
The vehicle was repaired

October 13, 2016
Thanks to our program member in: Welland
Vehicle:  2007 Lexus RX350
Condition: Battery goes dead over night
The technician found out by removing fuses, that the BCM was causing the battery drain
On this vehicle the BCM is at the back of the instrument fuse block
Procedure: You can remove the BCM from the instrument cluster fuse box
The technician replaced the BCM and the vehicle was repaired

October 12, 2016
Thanks to our program member in: Sarnia
Vehicle: 2007 Chevrolet Express 4.8 L
Condition: Misfire when cold, Code P0300
The technician connected the scan tool and the engine was misfiring on cylinders # 2 & 6
Suggestted performing a vacuum gauge test, when the cylinder # 2 was misfiring, the vacuum gauge last
1 ½ in/hg and when the cylinder # 6 was misfiring he last 3 in/hg
Procedure: The engine had a sticker valve or worn guide

October 11, 2016
Thanks to our program member in: GTA
Vehicle: 2011 Hyundai Santa Fe 3.5 L
Condition: Noise on the top of the engine when cold lasting for 1 minute
Tech replaced the timing chain and guide and the same noise was still there.
Procedure: The technician replaced all 4 VVTs and the noise when away

October 7, 2016
Thanks to our program member in: St Thomas
Vehicle: 2006 GMC Envoy 5.3 L
Condition: Traction light on, code P0455 angle sensor
The technician replaced the sensor with a Dorman part, the light was still on
Procedure: Replaced the sensor with on OEM and the vehicle was repaired 

October 6, 2016
Thanks to our program member in: Thetford Mines
Vehicle: 2011 VW Jetta 2.0 L TDI
Condition: No cold air, no code in the HVAC module, manual A/C
The technician verified the amperage and ground at the A/C compressor regulator valve
The ground was good but the amperage was low, below spec 0.3 A
Procedure: The technician replaced the A/C compressor assembly and the vehicle was repaired

October 5, 2016
Thanks to our program member in: Boisbriand
Vehicle: 2008 Dodge Nitro 3.7 L
Condition: Dead battery, no crank, towed-in
The technician performed a battery test and the battery was good 
Tech checked for code and no communication with any module
Checked voltage at DLC pin 6 0V and pin 14 0V, Pin 6 & 14 of the DLC go directly to the TIPM 
Procedure: The technician replaced the TIPM, relearned the VIN by turning the key on for 1 minute
He was able to have communication with all of the modules and the engin started 

October 4, 2016
Thanks to our program member in: Pemberton, BC
Vehicle: 2008 Ram 3500 6.7 L Diesel
Condition: Lack of power when towing and going uphill between 60 and 100 km/hr, code P113C, P1451
TSB 11-001-09 and 11-002-09 apply to code P1451
Procedure: The technician performed a regeneration of the exhaust filter. The vehicle was repaired. 

October 3, 2016
Thanks to our program member in: GTA
Vehicle: 2010 Chevrolet Avalanche 5.3 L 
Condition: No Start, crank over normally
The technician connect the scan tool and there was no communication with any module 
Procedure: He decided to remove connector X2 from the left instrument panel junction block. The vehicle start and run. He disconnect the VICM module and reconnect the X2 connector to the junction block. The engine start and run. With the VICM disconnected, he jump the communication wire and he was able to get access to all the module. He replace and reprogram the VICM and the vehicle was repair
  

TAC Information

We’re listening! ACDelco’s TAC team listens because they know how frustrating it can be to get good sound advice when it comes to vehicle diagnostics.

It pays to get it done right, and fast - the first time!
That’s the objective for all of our ACDelco Technical Assistance Centre licensed technicians. To get your problem diagnosis dealt with quickly and correctly…and of course, to just be there to listen.

ACDelco Technical Assistance Centre – Diagnostic Hotline
Live Technical support via phone – available 60 hours a week!
New Rates per call! Contact the ACDelco Info-Line for further details. 1-800-263-3526

The ACDelco TAC line is fully staffed with multi-lingual technicians Monday – Friday from 8am-6pm EST, ensuring they are available to take your call (or fax, or email). English and French, our qualified TAC agents will be ready to answer your questions.

The TAC line uses the most advanced technology and current repair databases, in addition to detailed case information and data mining. Our agents have full access to common failure causes and repair procedures databases. Access to these cases can help solve the most complex requests.

Our TAC Specialists
ACDelco’s TAC line has master technicians supporting Domestic, European and Asian import vehicles. Agents have an impressive 50 years combined hands on experience and over 29 years of TAC work. The breadth of experience includes:

  • Working directly with 12 vehicle manufacturers and four aftermarket suppliers
  • 13 years of in class training delivery
  • 22 years of exotic vehicle experience
  • 7 years field experience
  • 10 years working through warranty issue mitigation
  • Auto body and collision repair
  • Heavy-duty and military powertrain experience. 

Systems Support
ACDelco’s TAC agents have a lengthy list of technical resources and databases to support your complex questions. This includes factory OE information, as well as internal technical experts, field engineers, product specialists, and technical writers for several OEM's.

Resource databases include all major all makes manufacturers. Additional repair databases include Alldata, IATN, Mitchell1, Automotive Service Profession, eSI and more.
 
Access to Service Technical Specialists include the following manufactures: GM, Mercedes Benz, VW, Audi, Ford, Lincoln, Mercury, Chrysler, BMW, Volvo, Honda, Nissan, SAAB, Toyota, Hyundai, & KIA.

TAC Specialists

Agent: Jean Thibert
 
“If you don’t do any training, you will be obsolete in 8 years”.
 
Jean Thibert is a certified class A mechanic, with experience in the Ontario Department of Labour.  He has an Inter-provincial Seal and an additional 8 years of experience as a Technical Consultant Specialist at a number of vehicle manufacturer head offices including Toyota, Mazda, Chrysler/Dodge and Suzuki. He is also a certified EEC IV & EEC V technician from Ford with an Advanced Engine Performance Diagnosis qualification for the 7.3 L DIT & 6.0 L DIT.  Prior to some of this Ontario experience, he earned over 10 years of experience working in Alberta at a Ford dealership, focusing on Diesel engines.

Jean’s passion for repairs started early when he started helping his father repair and maintain his farm equipment.  He made a decision to pursue being a technician and entered a trade school after hearing some wise words from his high school teacher who said:  “If you don’t do any training, you will be obsolete in 8 years”.  These words stuck with Jean and throughout the years he has continued to learn about new vehicle technology, taking evening Electronic Courses at Algonquin College in addition to the additional online courses and in class courses offered through his work experience as well as other all makes focuses, such as some specific gas and diesel engine diagnostic repairs for Chryslers.