News
TAC Tips Summer 2018
We are resolving a number of cases every day and wanted to share some of the great conversations and tips we’ve had from across the country. Follow-up on Twitter or Facebook for a regular update.

Contributor: ACDelco’s Weekly TAC Tip comes from the team at ACDelco’s Technical Assistance Centre.

June 19, 2018
Thanks to our program member from: Woodbridge, ON
Vehicle: 2011 GMC Savana 6.6L Duramax
Condition:  Cannot do the Diesel Particulate Filter regeneration, has code P24A0.
Agent recommendation: Check TSB and also make sure that, after the vehicle is left overnight, the 4 temperature sensors (2 for the exhaust and 2 for the engine) are within 3 degrees each other.
Solution: Technician has checked the TSB and read the temperature sensors with scan tool and found 1 exhaust temperature sensor was off by 10 degrees. Replaced the sensor and was able to do regeneration.


June 12, 2018
Thanks to our program member from: Scarborough, ON
Vehicle: 2011 BMW 323i automatic transmission
Condition: Engine oil leak from the engine oil pan. The technician requested the labour operation time for the procedure.
Agent recommendation: Have checked many places and in the available online service information for this vehicle, there were no labour operation times.
Solution: Always check with us first for labour operation time availability but be aware of some limited information due to their service information structure.


June 5, 2018
Thanks to our program member from: Jonquière, QC
Vehicle: 2013 Ford Escape
Condition: Vehicle has battery drain of 110mA. Technician has tried disconnecting different fuses and relays and it’s still showing high draw.
Agent recommendation: Check according to recommended procedures of waiting 45 minutes to make sure all modules are asleep.
Solution: Technician did the procedure as per recommendation and found the cigarette lighter and the 110V module were drawing too much current.

TAC Information 

We’re listening! ACDelco’s TAC team listens because they know how frustrating it can be to get good sound advice when it comes to vehicle diagnostics.

It pays to get it done right, and fast - the first time!
That’s the objective for all of our ACDelco Technical Assistance Centre licensed technicians. To get your problem diagnosis dealt with quickly and correctly…and of course, to just be there to listen.

ACDelco Technical Assistance Centre – Diagnostic Hotline
Live Technical support via phone – available 60 hours a week!
Contact the ACDelco Info-Line for further details. 1-800-263-3526 prompt 2

The ACDelco TAC line is fully staffed with multi-lingual technicians Monday – Friday from 8am-6pm EST, ensuring they are available to take your call (or fax, or email). In English or French, our qualified TAC agents will be ready to answer your questions.

The TAC line uses the most advanced technology and current repair databases, in addition to detailed case information and data mining. Our agents have full access to common failure causes and repair procedures databases. Access to these cases can help solve the most complex requests.

Our TAC Specialists
ACDelco’s TAC line has master technicians supporting Domestic, European and Asian import vehicles. The breadth of experience includes:
  • Working directly with vehicle manufacturers and aftermarket suppliers
  • Class training delivery
  • Field experience
  • Auto body and collision repair
  • Heavy-duty and military powertrain experience

Systems Support
ACDelco’s TAC agents have a lengthy list of technical resources and databases to support your complex questions. This includes factory OE information, as well as internal technical experts, field engineers, product specialists, and technical writers for several OEM's.

Resource databases include all major all makes manufacturers. Additional repair databases include Alldata, IATN, Mitchell1, Automotive Service Profession, eSI and more.
 
Access to Service Technical Specialists include the following manufactures: GM, Mercedes Benz, VW, Audi, Ford, Lincoln, Mercury, Chrysler, BMW, Volvo, Honda, Nissan, SAAB, Toyota, Hyundai, & KIA.