Tech Tip: TIS2WEB Compatibility Issues – Windows 7
It has been brought to our attention that there are customers experiencing compatibility issues with TIS2WEB and Windows. Please see below for information from the TIS2WEB team on how to resolve the issue related to a Windows operating systems versioning.

Microsoft announced that their Windows 7 Professional Operating System (OS) would go end of life on January 14, 2020. Any Techline computer running Windows 7 required replacement replaced by December 31, 2019 to receive helpdesk support into 2020.

Some computer processors are not able to handle an upgrade to Windows 10.  Ensure to check your computers. Do not update the operating system from Windows 7 to Windows 10 Pro unless your computer processor is an Intel® 6th generation or better.

How to check your Processor
To check your processor, click on Start > right click Computer > left click on Properties.
The generation of the processor is the first number after i7, i5, or i3. In this example the Intel(R) Core (TM) i3-5005U Processor is 5th generation because the number 5 is listed after i3.

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