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Technical Assistance Line (TAC)
Our 1-800 Technical Assistance Centre (TAC) handles inquiries on
all makes and models. Experts use diagnostic resource material
and validated fixes in our data base to support proper
diagnosis and repair of today’s complicated vehicles.
Training
Give your employees the training they need to stay on top of new
technologies, next-generation service tools, parts, products and
comprehensive diagnostics via instructor-led and web based
training programs.
Instructor-led Training
As part of the Total Service Support program, members have
access to classroom instruction that includes lectures,
on-vehicle or mock-up board simulations with real-world concerns
and hands-on activities. ACDelco service training utilizes over
45 years' experience to prepare technicians to effectively
diagnose today's vehicles. By providing the specialized training
and
diagnostic skills needed, technicians will be able to
effectively diagnose and repair not just yesterday's but
tomorrow's vehicles.
ACDelco eLearning
ACDelco offers technicians the ability to train any time of day.
Technicians can securely log in for online training, selecting
the courses they want at a time that’s convenient.
There are two types of online training offered – OnDemand and
Web Based Training.
OnDemand Training
This online training offers technicians high quality
instructor-led videotaped training covering Diagnostic, Product
Knowledge and Business Management areas, with new training added
each week. Our OnDemand training area has over 400 hours of
training available. Technicians can log in, take the training,
and even test their knowledge with our training course exams.
Web Based Training
This self-paced program is designed to appeal to a broad range
of learning styles. Courses include 28 Training Modules, 14 Self
Study Courses, 2 Simulation Programs and an additional 81 Tech
Assist Programs.
CARSability
CARSability is a cost-effective, easy to use web based skills
assessment tool designed to identify training gaps for
participants in 34 automotive related occupations, including:
- Automotive Service Technician
- Collision Damage Repair
- Fuel and Electrical Technician
- Service Manager
- Parts Sales Consultant
- Customer Relations Specialist
CARSability provides immediate and accurate assessments of
the true skill levels of all personnel and is a terrific
business support tool for repair facility owners/managers.
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